FAQs
Q. Will I receive the same product that I see in the picture?
A. Yes, We always strive to ensure that the product you receive matches the image/features displayed on the website. However, there may be slight variations in color or texture due to lighting or other factors. If you have any concerns about the product you received, please don’t hesitate to reach out to me and We’ll do our best to address your concerns.
Q. Is this a trustable site?
A. We understand that trust is essential when it comes to online shopping, and we take several steps to ensure that our customers feel confident and secure when placing an order on our online store:
- Secure website: Our website is secure and uses industry-standard encryption technology to protect your personal and payment information.
- Reviews and ratings: We encourage our customers to leave reviews and ratings of our products and service, which can provide valuable insights into the quality and reliability of our online store.
- Return policy: We have a clear and transparent return policy that outlines the conditions under which returns are accepted and how refunds or exchanges are processed.
- Customer service: We have a dedicated customer service team that is available to answer any questions you may have before, during, or after placing an order. We strive to respond promptly and provide helpful and accurate information.
- Social media presence: We have a presence on social media platforms such as Facebook, Instagram, and Twitter, where you can interact with us and see what other customers are saying about our products and service.
Overall, we believe that our commitment to security, transparency, and customer service helps to build trust and confidence in our online store. If you have any questions or concerns, please don't hesitate to reach out to us.
Q. How fast & secure your delivery is?
A. We have partnered with India’s leading courier service providers, Bluedart, DTDC, Delhivery, Ekart, & Ecom Express. They promise 2 to 5 days delivery time for more than 27000+ PIN codes in India. Please be ensure that we may launch new features to reduce delivery time ASAP. Prepaid orders get dispatched faster than COD orders.
Q. What exactly happens after ordering?
A. You will get an eMail/SMS about the order, and then we begin the process of the order. Once the Product is Ready to Dispatch, we select the best (fastest) Courier provider according to the PIN code.
We send the tracking info with a URL to track the order.
Q. What are some process that happens to complete an order?
A. When you place an order on our website, several steps are typically taken to fulfill your order and get it delivered to you. Here's a general overview of the process:
- Order processing: After you place your order, we review it to ensure that we have all the necessary information to fulfill it. This may include verifying your payment details, confirming the availability of the products you ordered, and checking the shipping address.
- Order fulfillment: Once your order has been processed, we begin fulfilling it. This may involve picking the products from our inventory, packaging them securely, and generating a shipping label.
- Shipping: After your order has been packaged and labeled, we send it out for delivery via the shipping method you selected at checkout. Depending on the shipping method and your location, this may take anywhere from a few days to a few weeks.
- Delivery: When your order arrives at its destination, the carrier will deliver it to the shipping address you provided. You may need to sign for the package or provide some form of identification to confirm that you received it.
- Follow-up: As a shop owner, we want to make sure you are completely satisfied with your purchase. After your order has been delivered, we may follow up with you to ensure that everything went smoothly and to see if you have any feedback or concerns.
Overall, we strive to make the ordering process as smooth and transparent as possible, and we are always here to answer any questions you may have along the way.
Q. Do I receive an invoice for my order?
A. Each order gets an invoice to their registered mail/WhatsApp number.
Q. Payment deducted but order not booked? Transaction/booking failure?
A. Please do not worry, we are here to tackle these types of issues. Send a screenshot of the payment containing the transaction number in our email. We will confirm whether is it booked or not. 90% of the failed transactions are solved by their payment partner, so kindly wait until payment credit, then order again.
Q. What is a Wishlist?
A. A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user accounts for future reference.
Q. What should I do if I receive a damaged or wrong product?
A. Our packing team is well experienced, and we ensure no wrong product gets packed anyhow, but we recommend that buyers kindly record an unboxing video with a proper shipping label, so that if any issue happens we can process the solution as early as possible. Please reach us ASAP (within 10 hours of delivery) if the wrong/defective product gets delivered.
Q. Can I cancel my order?
A. Yes, of course. Please cancel before we dispatch the order (within 3-6 hrs.). To cancel an order first log in to the customer dashboard using OTP then go to orders, and select the order which you wanted to cancel the order.
Q. How I can track my order?
A. Once the order is dispatched, we send you the order tracking number and the link on the given number via WhatsApp & SMS.
- To track the order you can also visit the order tracking page by logging into your account.
Q. Why our products are so affordable?
A. We are offering our product at so a reasonable price because we want to reach every mobile shopper. But, Please remember, we have compromised with the price, not with the quality. As we believe in “Quality is The Best Business Plan“.
Q. What are the quality & fitting parameters?
A. All the products are designed by professional designers, and high-quality imported raw material is used to manufacture the product. The test team checks all the products if any defective unit/batch/piece is found we solve that at our end.
At last, while packing the order to dispatch, the packing team checks the product quality using their experience.
Q. Why should I buy from EasyGearShop.com?
A. There are several reasons why you should consider buying from our online store:
- Quality products: We offer high-quality products that are sourced from reputable manufacturers and suppliers. We carefully inspect and test all of our products to ensure that they meet our standards before offering them for sale.
- Competitive pricing: We strive to offer competitive pricing on all of our products, so you can be confident that you're getting a fair deal.
- Convenient shopping experience: Our online store is designed to be easy to navigate and use. You can browse our products from the comfort of your own home and place an order with just a few clicks.
- Fast and reliable shipping: We understand that you want to receive your order as soon as possible, so we offer fast and reliable shipping options to get your products to you quickly and safely.
- Excellent customer service: We take pride in providing excellent customer service. We are always here to answer your questions, address your concerns, and provide assistance in any way we can.
Overall, we believe that our online store offers a convenient and reliable shopping experience, with high-quality products, competitive pricing, and exceptional customer service.
Q. What are the Loyalty Points?
A. You will earn 1 point for every ₹100 spent on this site, this point will be redeemable on your second purchase. These points work equally on all payment modes.
Q. How do I select the best courier for myself?
A. You can use past experiences to select the best courier for yourself. If you donno anything leave it blank.
