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Refund & Replacement

After serving 10,000+ satisfied customers, we have learned so much from you all about a fuss-free and enjoyable shopping experience & we are committed to giving that in EasyGearShop!

Our team makes their best effort to keep our product’s images, description, and title as clear as possible. So we request you to carefully go through our product before placing an order. Making a purchase indicates you’ve agreed to all our terms and policies.


Note: Please read carefully before placing your order.


1) Eligibility For Replacement 

If you are not happy with our product we can offer you a 7-day exchange on all products except tempered glass, phone skins, camera lens protectors, and items sold in sales & offers.

1.8 - If your order was delivered with damaged, missing, or incorrect items, please contact us within 48 hours of deliveryWe need a 360-degree Unboxing Video of the Package to Claim the damage or any missing items, without Video No Replacement will be Offered. We need the video so that we can raise a complaint with the courier company if there has been a theft or damage during transit.

Share the video and images of the packaging & products at or Whatsapp us at +91 7217744737 within those 48 hours. Upon investigation, we will arrange a reverse pickup for the product and then issue a replacement.

 Replacements are subject to the product availability, if the product is not available in stock, the customer gets a full refund. Cases Villa reserves the right to make policy decisions in such cases. No additional compensation/freebies will be provided under any circumstances in these cases. Liability of any order/product is limited to the value of the order/product.

1.9 - (We only replace items if they are defective, damaged, or wrong item)



2) Eligibility For Refund

We offer 3-day refunds via Store Credits on all products except tempered glass, phone skins, camera lens protectors, and all items sold in sales & offers.

3) Store Credit Conditions:

3.5 - How to Obtain Your Balance
Store Credit balances are listed on your Account Page.

3.6 - Expiration
Unused Store Credit expires 12 months from issue.


3.7 - Note:

The customer will not be eligible for refund in the following conditions:

4.1 - Note: If the product is received in Damaged Condition, kindly raise the concern within 24 hours of receiving the product at


We have received so much love from you till now. But, if for any reason you had a bad experience with us, please let us know. We want to improve our services according to our customers' needs and we mean it. So please give us your valuable feedback while applying for a refund or exchange. We promise to look into it.

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Why Choose Us?

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Frequently Asked Questions (FAQs)


Why Choose Us? +

1. We trade in high-quality product only.

2. Manual product inspection before dispatch.

3. Choose your favorite courier partner.

4. Branded packaging for fraudless courier experience.

5. Secure payment options.

When Will I Receive My Order? +

Most orders arrive within 2-5 days. You will receive a tracking link via email. Orders placed before 1 PM Monday-Saturday are dispatched the same day; those placed after 1 PM or on Sundays are dispatched the next day.

Do We Provide Cash On Delivery? +

Yes, we offer 100% Cash On Delivery, which means there is no need for any advance payment.

Do We have Return / Replacement Policy? +

Yes, We support return / replacemnet and refund. To know more please read the policy page .

Can I get "Open Box Delivery"? +

No, We do not provide open box delivery. However, you can request "ON DEMAND PACKING VIDEO" for your order.

What If I Receive Damage, Wrong Product? +

To prevent courier frauds we use only trusted partners, you can request packing video of your perticalar order, so that you can compare the parcel while accepting it from delivery agent. If still there is any issue we would requst you to "Record unpacking video of the parcel and send it to us via WhatsApp asap". Our team will handle it and will send you a new parcel. Thank you

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What is "On Demand Packing Video"?

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